Frequently Asked Questions

 

Guaranteed Returns!

I want you to be thrilled with my work! If you have any issues, please contact me within 14 days for a prompt, no hassle refund or exchange.

If you have any issues after 14 days, please contact me and let's see what I can do to resolve the issue for you!

If the item is a gift, I understand that the recipient may not receive the gift from you until later than 14 days after you received the item. Not to worry! Please let the gift recipient know that I will honor the 14 day guaranteed return policy for them for 14 days after they receive their gift.

Rest assured, if there is any problem I want to take care of you - and you won’t be out shipping fees! 

If the item was defective, I sent you the wrong item or the item was not as described, I will refund your purchase shipping fees. In addition, I will pay for you to return the product to me for either a refund or exchange.

If the item was as expected in design and quality, but you want to return it, I will be unable to refund your original shipping costs and you will need to return the item to me before I can issue a refund or ship an exchange item to you. 

Shipping

FREE First Class Shipping for all orders over $15! Your order will be shipped the next business day and can take 2-5 business days to arrive. For example, if you place your order on Monday, I will ship it on Tuesday and it will arrive anywhere from Thursday-Saturday depending on the destination.

FREE Priority Mail for orders over $50. Most zip codes are 2 day delivery - but some are 3 day delivery. If you place your order on a business day before 11am PT/2pm ET, I will ship it on the same business day. If later than that, your order will ship the next business day. For example, if you place your order before 2pm ET on Monday, I will ship it Monday, and you will receive it on Wednesday (most likely) or Thursday. 

Please see this Free Shipping page for more shipping options. 

If your order is less than $15, it does not qualify for FREE Shipping. You may choose First Class Shipping for $3.95, or Priority Shipping options

Other Questions

I do my best to capture the colors and look of each piece, but color settings on your device or monitor may subtly change the way the piece looks. Pieces can also look different inside with indoor lighting vs. outside in the sun. Not to worry! I want you to be thrilled with my all of my work and stand behind everything I make with my Guaranteed Returns! 

All appropriate styles of earrings come with soft silicone ear backs for the ear wires. 

Refer to Cleaning & care of your handmade artisan jewelry for more information on how to care for your jewelry.

Please read information on the metals I use on my Hypoallergenic & Nickel Free page.

I take your privacy seriously and will never sell or give your information to anyone. Read my Privacy Policy here.

News & Updates